Shipping Information
Where do you ship?
We currently ship worldwide with exception of: Belarus, Bonaire, Saint Eustatius and Saba, Jersey, Marshall Islands, Mauritania,Micronesia, Northern Mariana Islands, Palau, Zimbabwe and other countries NOT listed on the shipping table below. We look forward to offering world-wide shipping options soon.
How long does shipping take?
We ship professionally to over 150 countries with smooth customs clearance in most regions. While most orders arrive without issue, we understand unexpected delays can happen. That's why we offer a 30-day delivery guarantee-if your package hasn't arrived within 30 days, we'll reship it or give you a full refund. Simple, secure, and customer-first.
How do I track my order?
Our delivery time starts from the moment an order is accepted and includes a24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order in your account.
Does SILKSPROUTDEW offer free shipping?
We offer Free shipping to select countries. Free shipping eligibility requires a subtotal order value above the free shipping threshold, including discounts. Free shipping offer valid in select countries only.
When will my order ship?
All orders ship in 1-3 business days.
My package shows delivered but I did not receive it?
Occasionally, carriers will prematurely mark a package as delivered and it will show up a few days later. lf it has not shown up within a day or two of delivery confirmation, please contact us, so we may sort it out with the carrier.
Shipping Protection
During checkout, you can opt to add shipping Protection for eligible items. If your package arrives damaged, is lost, or stolen, we'll ensure you're protected! Here's how to request a replacement if issues occur: simply email [support@silksproutdew.com] with your order number and the email address used to place the order. Our support team will respond promptly to assist you.