Returns & Exchanges
We understand the challenges of selecting personal items online, so we offer a comprehensive 30-day return policy to ensure your satisfaction.
30-Day Return Window
- You have 30 days after receiving your item to request a return or exchange.
- To be eligible, items must be in the same condition as received: unworn, unused, with tags, and in their original packaging.
- Proof of purchase is required.
Shipping Responsibilities
- Customers are responsible for return shipping costs, calculated by product weight, location, and carrier.
- Free return labels are provided for:
- Errors on our part (wrong or defective items)
- Defective products within the warranty period
- Trackable shipping is required for protection. Non-trackable shipments are at the customer's risk.
- Exchange delivery times vary by location.
Non-Refundable Items
- Gift cards
- Personalized products
- Opened consumables (e.g., sage sticks, candles, soaps)
- Sale or special offer items
- Free promotional products
- Final sale marked items
- Certain perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases
Refund Process
- Inspection occurs within 5 business days of receipt.
- Approved refunds are processed within one week, using the original payment method.
- Original shipping fees are non-refundable.
- Return shipping costs are deducted from the refund amount.
- Bank processing may delay refund visibility by 3-5 business days.
Special Circumstances
- Defective items within one year (with proof): receive a 50% promo code for replacement.
- Gift returns:
- Direct gifts: a gift certificate is issued.
- Indirect gifts: refund is issued to the original buyer.
- Exchanged items become final sale.
Damages and Issues
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and rectify it.
Exchanges
- The fastest way to get what you want is to return the item and make a separate purchase for the new item, once the return is accepted.
Need Assistance?
- For return questions or to request a return address, contact our support team via email: '[support@silksproutdew.com]'. Items sent back without prior request will not be accepted.
- Retain tracking numbers for protection.
We are committed to ensuring a smooth and satisfactory return process for all our customers.