Gift cards, personalized products, opened consumables (e.g., sage sticks, candles, soaps), sale/special offer items, free promotional products, final sale items, certain perishables, custom/personal care goods, hazardous materials.

Can I return a sale item?
All orders are eligible for a return or exchange of any item within 30 days of purchase, with the exception of items marked as Final Sale (those Final Sale items will NOT be eligible for a return or exchange).
What if I received a damaged or defective item?
Please contact our support team at [support@silksproutdew.com] and we will take care of you, right away.
If I am exchanging an item, when will I receive my exchange?
Once your return is received, our automated system will process your replacement exchange order. You will receive an automated email when your exchange has been processed.
If I am returning an item for a refund, when will I receive my refund? For how much will the refund be?
Once your return is received, we will process your refund and credit your original payment method. Please allow 3-5 business days for your refund to be processed by your bank. We will refund you for all items that are returned, less the original cost of shipping.
International returns: It can take up to 21 business days for the funds to credit back to your original payment method once the items are received at the warehouse.
Can I return Add More Save More items?
If you return an item that was part of an "Add More Save More" promotion, your refund amount may be adjusted based on your eligibility for the discount tier after the return.

Canceled Orders
If you see a charge on your credit card for a canceled order, it is likely to be only pre-authorization and not a payment. This will be automatically canceled by your payment provider.
If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.
Credit Card Refunds
Please allow up to 7 business days for the funds to credit back to your payment method.
PayPal Refunds
These are usually immediate, so if you have received confirmation that a refund was issued but do not see it in your account, please contact us directly, so that we can investigate further.

We currently ship worldwide with exception of: Belarus , Bonaire, Saint Eustatius and Saba, Jersey, Marshall Islands, Mauritania, Micronesia, Northern Mariana Islands, Palau, Zimbabwe and other countries NOT listed on the shipping table below. We look forward to offering world-wide shipping options soon.

We ship professionally to over 150 countries with smooth customs clearance in most regions. While most orders arrive without issue, we understand unexpected delays can happen. That’s why we offer a 30-day delivery guarantee—if your package hasn’t arrived within 30 days, we’ll reship it or give you a full refund. Simple, secure, and customer-first.

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order in your account.

We offer Free shipping to select countries. Free shipping eligibility requires a subtotal order value above the free shipping threshold, including discounts. Free shipping offer valid in select countries only.

All orders ship in 1-3 business days.

Occasionally, carriers will prematurely mark a package as delivered and it will show up a few days later. If it has not shown up within a day or two of delivery confirmation, please contact us, so we may sort it out with the carrier.

During checkout, you can opt to add Shipping Protection for eligible items. If your package arrives damaged, is lost, or stolen, we’ll ensure you’re protected! Here’s how to request a replacement if issues occur: simply email [support@silksproutdew.com] with your order number and the email address used to place the order. Our support team will respond promptly to assist you.

Please check the product page of each item to confirm its materials, specifications, and features, as each product is unique. All our products meet strict production process requirements to ensure they are healthy, safe, reliable, and able to bring you a pleasant user experience.

No animal products are contained in our products.

They sure are!

We currently do not offer pre-sales. If you would like to be notified when an item is back in stock, we recommend signing up for our restock alerts. You can do this by clicking "Notify Me When Available" on the specific product page, and you will receive an email notification as soon as the item is back in stock.

We work to restock core products often.
Seasonal items will not restock as frequently. Signing up for that restock alert will ensure you don't miss this product when it's available again.

Yes, absolutely! Please reach out to our customer service team if the desired item is out of stock.

Taxes and duties are calculated according to your shipping destination and itemized on the Checkout page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
Once your order arrives at its destination, you will be required to pay all import duties, customs and local sales taxes for the location that you’re shipping to. After you have placed your order, we’ll email you to seek your acceptance of these terms. For an estimate of taxes and duties on your purchase, please contact your local customs.

We know mistakes happen. We use an automated fulfillment process, which allows us to pack and ship orders extremely quickly. Unfortunately, this does limit us on the amount of time we have to make edits to order. We are SUPER limited on making order changes, however, if you need to make changes to your order after it’s been placed, please contact us as soon as possible.
Keep in mind once your order ships, we’re unable to make changes.

If you see a charge on your credit card for a canceled order, it is likely to be only a pre-authorization and not a payment. This will be automatically canceled by your payment provider.

If you paid by PayPal, then the canceled order should have automatically generated a refund back to your account.

For International orders made by credit card, we only charge once the order ships to you.

If you have any additional questions or concerns, please contact us directly.

Please contact our support team. Your experience is important to us and we want to ensure we do everything in our power to remedy any issue or concern [support@silksproutdew.com].

At SILKSPROUTDEW, we prioritize quality and user experience, aiming to help you banish boredom and bring joy to your life through our products. If you’re ever dissatisfied with your purchase, please contact us—we deeply value every customer’s feedback and are committed to making it right.

At this time, SILKSPROUTDEW accepts all major credit cards, Paypal, Amazon Pay, Shop Pay, GooglePay, ApplePay and payment installment options (vary depending on region) .

These options are regionally based. If available they will show within checkout.

We do not have any surcharges when choosing a payment method.

Inside your account portal, you have the ability to view and customize your subscription. 

There is no minimum size for a subscription order.

If you need to update your payment for your subscription, please follow the steps below.

• Go to silksproutdew.com and log into your account (from the upper right corner)
• At the top of the page, click on Manage Subscription
• You will enter your profile and scroll down until you see Your Payment. Press on Update Payment Method, and once you click.

We offer our subscription program to be fully customizable to your needs. If you need to skip a month or perhaps would like to switch out your flavors, we're here to make your subscription perfectly fitted for you. Please reach out to our Support Team [support@silksproutdew.com] if you would like help editing your subscription. You can also log into your account and place your membership on pause or cancel under Manage Subscription.

These costs will vary, Standard shipping rates will apply.

You can expect your order to ship within 1-5 business days, and you will receive separate tracking information for each package(s) via email.

In the event of special circumstances (e.g., customization requirements, inventory adjustments, or logistical delays), we will proactively communicate with you via your registered email to confirm the adjusted delivery timeline and ensure full transparency throughout the process.

Yes, we do offer shipping services to most countries. For wholesale inquiries, specific details such as delivery timelines, customs clearance, and logistics costs will be confirmed through further communication based on your order requirements and destination.

We will tailor a wholesale quotation for you based on your specific needs and requirements, which will be sent to you via email for review.

For wholesale orders, please ensure the quantity of EACH distinct product style in your order meets a minimum of 50 units. Mixed styles or combined specifications to reach the 50-unit threshold are not permitted. Orders consisting of only ONE product style will not be accepted.

Additional discounts are not eligible for wholesale/corporate discount purchases.

Products purchased from 

We accept tax exemptions, please email us at [wholesale@silksproutdew.com].

If you see a charge on your credit card for a canceled order, this may be pre-authorization and not a payment. This will be automatically reversed or refunded by your payment provider.

If you paid by PayPal, then the canceled order will automatically generate a refund back to your account.

Credit card refunds can take up to 7 business days to appear on your statement. We will process your refund promptly, and you will receive a notification once it's initiated.

Paypal refunds are almost instant. If you have received confirmation that a refund was issued but do not see it in your account, please contact us at [wholesale@silksproutdew.com], to investigate further.

Due to the custom nature of Corporate Wholesale orders, returns and exchanges are not available. However, your satisfaction is our top priority. If you have any quality concerns or need assistance, please do not hesitate to contact us by email [wholesale@silksproutdew.com].

If you do need any wholesale assistance please email: [wholesale@silksproutdew.com].